Return & Refund Policy
Thanks for shopping at German IT Academy.
If you are not entirely satisfied with your purchase, we’re here to help.
Digital Products are Subscriptions to our Content (News, Tutorials, Premium Section, Blog Posts, and similar), Downloadable Good (PDF, Video, Codes, etc.) and Online-Courses. We do not accept any returns for digital products. We do not offer any refunds for digital product. A digital product can be copied unlimited amount of time in just a few clicks. We can not make sure that the customer did made a copy of a digital product or downloaded our products. In fact, we even encourage to do so. But we cannot refund this product category.
The only reason when we will refund your digital product, is when your bought digital product was not made available to you in a matter of a few weeks even after contacting the support team. Exclusion to this rule: if the support team provided a time frame for when the product will be ready, you’ll have to wait until the provided time range.
You have 30 (change this) calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.